ReadItSwapIt 'Problem With a Swap' Policy
Problems with swaps are very rare, but can occasionally happen. If it does
happen to you, here is our policy:
-
If your book doesn't arrive within 7 days, contact the person you've agreed to
swap with to double-check they've sent it. Royal Mail say you should allow a
maximum of 10 working days for delivery, so please be polite, it may not be
their fault. You can get the person's email address by going to your My Swaps page and
clicking 'I'm having problems with this swap'.
-
If you don't get a reply within 3 days and your book still hasn't arrived,
email support@readitswapit.co.uk
with details of when the swap was agreed, the display name of
the person you're supposed to be swapping with and the name of the book.
-
If you do get a reply from the user, and he/she says she will send it
immediately, but the book doesn't arrive within 5 days, email
support@readitswapit.co.uk
-
When we receive details that a swap hasn't been completed and that the swapper
has already tried to contact the other person, we will email the problem
swapper to tell them to send it. If they don't respond, we will suspend their
account. Suspending their account ensures that no-one else can swap with them.
-
If you ever come across a new user who has lots of swaps but hardly any
feedback, and has not sent you your book promptly, please email us immediately.
Please bear in mind when chasing swaps that sometimes people have good reasons
for being late swapping - illness can prevent people from getting to the
postbox!
However if you find you cannot post your book within 1-2 days, to maintain a
good rating please let the other user know what is going on by clicking on
'There is a problem with this swap' on your My Swaps
page.
Being punctual with your swaps is what makes people Super Swappers. We would
like to encourage you to de-grade your feedback if your swap does not arrive
promptly and you do not feel you are informed early on about the reason for the
delay, or there wasn't a justifiable reason. Please detail what happened in the
feedback comments box so that other users can learn from your experience.
