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Swapping Books

How do I swap books?

Is there a limit to the number of books I can request?

What if my book doesn't arrive?

How are the feedback scores calculated?

What if I post my book but the other person says it didn't arrive?

What if I'm unable to send the book I agreed to swap?

What happens if another member wants to swap with me but I don't want any of his or her books?

What if I'm going to be away and can't swap books for a while?

How do I swap books?

The swap process works in the same way that you'd normally swap something. You find something you like, you ask to swap, another ReadItSwapIt members chooses something of yours and you exchange the goods. The only difference with ReadItSwapIt is that the swaps are done over the internet.

Step 1 - You select the book that you would like from The Library. Many books are available from more than one person, so choose the person you like the look of. Click 'Swap with this member'.

Step 2 - The ReadItSwapIt member who owns that book receives an email saying that you want to swap.

Step 3 - The other user logs onto the site and views your list of books. If this user finds one that he or she likes, he or she will confirm the swap. He or she can also reject the swap request at this point. If the swap is confirmed, the other user will be able to see your postal address.

Step 4 - You will receive an email saying the swap has been confirmed, along with the address to which you need to post the book.

Step 5 - When the books are received, each person logs on to say they have received the book and they rate the other person.

Is there a limit to the number of books I can request?

Yes, the number of books you can request from other users depends on the amount of positive feedback you have from other users. This is a security measure put in place to prevent abuse by users who do not have much feedback – a little like libraries which prevent you from borrowing lots of books the first time you go there.

The rules regarding outstanding swap requests are as follows:

Number of 5-star ratings from different users Number of outstanding swap requests allowed
0-2  5 stars 5
3-9  5 stars 10
10-19  5 stars 20
20-49  5 stars 50
50+  5 stars Unlimited

Swap requests are classified as outstanding until the member you are swapping with receives their book or the swap is cancelled.

What if my book doesn't arrive?

The ReadItSwapIt swapping process is based on a similar model to other sites relying on person-to-person sending such as eBay and Amazon. Because both people have confirmed they wish to swap, they have agreed to swap books with each other.

A rating system is used so that people looking to swap books can get an indication of how reliable the person they are swapping with is.

If you do not receive a book please go to your My Swaps page and click on 'I'm having problems with this swap'. For further information see the ReadItSwapIt 'Problem With a Swap' Policy.

How are the feedback scores calculated?

A member's feedback score is calculated using a "moving average". This is calculated as follows:

This means that a member's three most recent ratings contribute more to his or her feedback score more than his or her other ratings. This allows problem swappers to be identified more quickly, and also allows members who have had one or two low ratings to "recover" more quickly when they get some higher ratings.

What if I post my book but the other person says it didn't arrive?

ReadItSwapIt recommends that you obtain a 'Certificate of Posting' from the Post Office when sending your book. This entitles you to compensation if your book goes missing in the post.

What if I'm unable to send the book I agreed to swap?

Please go to your My Swaps page and click on 'I'm having problems with this swap'. For further information see the ReadItSwapIt 'Unable to Send a Book' Policy.

What happens if another member wants to swap with me but I don't want any of his or her books?

There is always an option to reject the swap. So if you don't want to swap your books with another user, you simply refuse to swap. This ensures every user gets a book they really want.

What if I'm going to be away and can't swap books for a while?

If you're going to be away and can't swap, you can make your books inactive. Simply login and go to 'My Books' and select 'I'm Going On Holiday'. This will remove the books from the library and people won't be able to request them. To start swapping again, just log back in and select 'I've Returned From Holiday'. This will just re-activate the books that were made inactive when you clicked 'I'm Going On Holiday'. Any other books will remain inactive. To activate all of your books click 'Make All Active'.


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